Click & Collect at Fratelli Cars

Reserve your Car for £100 and Collect Safely from our Premises.

The safety and well-being of our customers and colleagues is our number one priority. So, we’ve made some important changes to ensure that our customers across the UK can buy or service a car with us safely and confidently.

In line with the latest Government guidance, we remain available on the phone and online to support you with all of your car buying needs. Please contact us to schedule a virtual appointment with one of the team.

We are also pleased to offer our customers a Click & Collect service that allows you to safely browse and buy your next car from the comfort of your own home.

With Click & Collect, you can easily reserve a car for £100, apply for finance and value your part exchange, all completely remotely. You can then arrange the safe collection of your new vehicle from a designated handover area at our premises.

What should I expect when I collect my vehicle?

We have always taken the safety of our colleagues and customers very seriously and in the current climate that responsibility is even more critical. As a result we have changed how we do vehicle handovers to ensure the safety of our customers and colleagues and respect government guidelines.

When it’s time to collect your new vehicle, a member of the team will contact you to complete as much of the relevant paperwork as possible over the phone. In order to maintain social distancing, only one customer will be allowed in the dedicated handover area at any one time. For that reason, we also ask that where possible you collect your car by yourself.

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Upon your arrival at the dealership, you’ll be greeted by a member of staff who will direct you to the ‘Click & Collect’ handover area. In accordance with Government guidance all customers are required to wear a face covering, that covers your nose and mouth, for the duration of your visit with us.

Throughout your time at the dealership, our staff will wear a face covering whenever they are interacting with you. If you do not have a face covering with you, a disposable face mask will be provided. If your personal circumstances exempt you from wearing a face covering, please let the dealership team know.

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If you have a part-exchange, a member of the team will re-appraise your car after directing you to the dedicated handover area. When you enter the handover area, please apply disinfectant gel at the hand sanitising station, follow any instructional signs and maintain the recommended two metre distance between yourself and the Handover Specialist.

If there is any further paperwork that needs to be completed, you’ll be directed to the sanitised ‘Signing Space’ where the documents will be highlighted for your signature.

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Ahead of your visit, your vehicle will have been fully valeted and sanitised ready for collection.

The Handover Specialist will ensure social distancing measures are maintained throughout the entire collection process.

Your sanitised keys will be given to you in a sealed envelope and you’ll be free to drive away in your new car!