Testimonials

Richard Evans - Purchased from Fratelli - Porsche 911 Turbo S

What can I say, I am lost for words to describe Fratelli Cars as an awesome buying experience!! Geoff and his team were truly wonderful in their processing of the deal, and could not do enough for me. I will certainly be returning to Geoff for all future car purchases and would thoroughly recommend Fratelli Cars to anyone in the market for a well sourced, quality used performance car!! Well done to all for a fantastic, eye opening experience!! Five out of five stars does not even do them justice!
Thank you

Richard Evans

Matt Potter - Purchased from Fratelli - Volkswagen Polo GTi

Firstly I’d like to say thanks to everyone at Fratelli, it was a pleasure dealing with everyone there when purchasing my Polo GTI. Even though I called Geoff on a Bank Holiday and the business was not open, he came and opened up to let me have a look at the car. I was very impressed and the car was in mint condition, exactly as it looked in the advert. After speaking with Geoff you can tell that he has a genuine passion for cars and he was not pushy in any way which made the whole process so much easier than it would be if you went to a main dealer. Geoff also agreed to providing an MOT and Service on the car as it was close to running out. Overall it was a brilliant experience and I’d definitely look here in the future when buying a car and I would highly recommend Fratelli to anybody.

Lindsay Minors - Purchased from Fratelli - Volkswagen Golf GTi Clubsport

Purchased this beast of a Golf GTI Clubsport from Fratelli Cars for my daughter. One year on and it's still an awesome car and has been just an amazing purchase!!
It's become my daughter Faye's passion and the wee beast is continually being modified, waxed and shown on the car scene so thank you Geoff Baughan for talking me into it at the time - anxious mum, fast car, young daughter and all that. No regrets.
Geoff not only knows his cars but is a genuine and thoroughly nice person to boot, a rare combination.
I would have absolutely no hesitation in purchasing another vehicle from or recommending Fratelli Cars to anyone looking for something 'a little bit special' so buy with confidence.
Loving your new showroom too x

Matt Birchall - Purchased from Fratelli - BMW M3 CS

Big thanks Geoff at Fratelli Cars for his outstanding service start to finish when I purchased this absolutely immaculate M3 CS.

After months of searching for the right car, this rare lime rock grey example came up. I have never purchased a car before without viewing it, but after speaking with Geoff I knew the car was right.

I have owned the car for a month or so now, and it gets better every time I drive it. So once again thanks Fratelli Cars for everything it has been a pleasure.

Regards

Matt Birchall

Paul Day - Purchased from Fratelli - Audi S3 Convertible

From the very start of the process, I realised Fratelli was going to be ‘more than just the drive’. Geoff and the whole team were superb and made the whole buying experience very pleasant indeed. Nothing was too much trouble, the team were kind, considerate and not at all pushy. Geoff even took time to show me and my 12 year old son some of the high performance cars he had in the garage and even took us for a drive in one! The showroom is very professional, clean, and well lit. The cars are all hand chosen by Geoff and were all in an exceptional condition. Aftercare has been nothing short of stunning too and I will be recommending Fratelli to all my family and friends, and I’ll be a returning customer. Can’t rate highly enough, Fratelli are a game changer in the car buying market, making the whole experience as exciting and enjoyable as it should be.

Paul Day

Mr Sohal - Purchased from Fratelli - BMW Z4

The new car is amazing, very happy with it. Thank you for your help throughout, even with the part exchange, very friendly and helpful service. The new car is in excellent condition in and out just as the pictures showed. We hope to come back to you again in the future.

Kalpesh Pancholi - Purchased from Fratelli - BMW I3s

I am so happy that I have discovered this gem of a place -

Right from the start Geoff was very welcoming. He had kindly accommodated seeing me on a Sunday as weekdays were not suitable for me. As soon as I saw the car it was exactly as described in the advert and the pictures were extremely accurate too.

There was absolutely no pressure sales tactics and Geoff was more interested in speaking to and entertaining my children whilst I got a chance to have a look at the car in my own time.

During the transaction I was 100% confident that I was buying a genuine car from a genuine dealership. The car itself was presented in the best possible way - it was valeted and in perfect showroom condition. Geoff is very fussy which car he buys and who is buys from so you can be reassured you are getting the very best. I will 100% be recommending Fratelli Cars to all my friends and family. I certainly will ask Geoff to source my next car too!
The whole transaction was an absolute pleasure and you now have a customer for life.

Kind Regards

Kalpesh Pancholi

Mark Fearnside - Purchased from Fratelli - Mercedes A200 AMG

Fratelli made the whole process easy and seamless. A friendly professional service with the customer’s needs being foremost. After sales support was flawless. And the car is awesome!! ‘Selling the dream’.
Many thanks
Mark

Hooman Kaveh - Purchased from Fratelli - Mercedes C250

Bought a Mercedes c250 convertible from Fratelli on 6th July and can’t be happier.

From the first phone call to Geoff up until I drove off in my new car he was a pleasure to work with. I called him on a Wednesday and said I can’t view the car till the Monday, he promised that he wouldn’t  take any other viewings until I got to see the car first, and he kept his word.

Very friendly and professional, we all got along with him and wouldn’t have second thoughts about buying from him again in the future.

Highly recommended!

Thanks again

Hooman

Steve Dench - Purchased from Fratelli - Volkswagen Golf R

Purchased our VW Golf R from Fratelli a few weeks ago. I went into the buying process thinking that I would buy a car from a main dealer but saw this well spec’d model come up and looked mint in the photos so thought as it’s local why not have a look. My girlfriend and I went along to view and that’s where we met Geoff and his team, we were instantly impressed by just how clean and well prepared the car was and also the friendly, passionate and non pushy approach. We were given time to inspect the car and went for a nice test drive. We were due to see a car at a VW dealer in the afternoon who had already agreed a part ex price for my BMW and was priced the same as this car but in the end I believed this was such a well looked after example and with Geoffs sensible way of doing business we agreed on a deal that was fair and we agreed to take the car. The car had an MOT and oil service due, I really wanted it for the weekend and Geoff pulled the stops out to ensure it was MOT’d and serviced that day so I could collect it in the afternoon. We have loved the car in the 700 miles we’ve covered so far and it’s been faultless and like new to drive. As a bonus the car beads up beautifully in the rain so was detailed well prior to sale and the 12 month comprehensive warranty included was the cherry on top. We will keep the car for a couple of years and Fratelli will be our first stop to source a replacement car. Thank you to all of the team, a great local, family business.

Thanks again

Steve

Melanie Withey - Purchased from Fratelli Cars - Volkswagen Polo GTi

Just want to say a massive thank you for my beautiful car , I am over the moon with it . I have never bought a car without seeing it and parting with so much money over the phone was a big risk for us but we put our trust in yourselves and so happy that we did, sorry we didn't get to meet you but as my dad who means the world to me gave me some money to put towards this car I want you to know it will be very much loved and looked after. I got the car I've been looking for since January , it is everything and more and I'm very happy , massive thank you to you all X  Mel

Ashley Barker - Purchased from Fratelli Cars - Audi S3

The experience I had with Geoff was second to none, from the very first conversation I had with Geoff I knew it was more than a buisness to him!
I was abit sceptical of buying a car during the COVID 19 pandemic without seeing the car in person but the service Geoff provided over the phone was brilliant and he went at my pace and wasn’t pushy as some car dealers are!
The Audi S3 I purchased is amazing and I love the drive and feel off it, I will be sure to pop down to visit Geoff and the garage once I have a spare day to travel down.
Without a doubt I will be a returning customer in the future and I will be recommending Fratelli Cars to family and friends.
Thanks again for everything!
Take care
Ash

Gary & Sarah - Purchased from Fratelli Cars - BMW M3 Competition Pack

‘From the first telephone conversation through to meeting Geoff and driving the M3 away, the customer experience was second to none. Geoff is passionate about his cars and that really comes across with the attention to detail. Paula was a great help sorting out the extended warranty. Without a doubt I will be a returning customer and have already recommended Fratelli Cars to family and friends. Paula and Geoff are a great team. You won’t get a more professional yet personal service anywhere in the industry’

Once again thanks for all of your help.

Take care,

Sarah.

Connor Noble - Purchased from Fratelli Cars - BMW M3 Edition 500

I will simply start this long list of positives off by saying Fratelli Cars is worth the trip, I’m saying this after making almost a 600 mile same day round trip to collect a beautiful BMW M3.

The service and hospitality was brilliant and the day couldn’t have gone any better, further to this and very kindly Geoff opened up on a Sunday to accommodate me.

Once you speak to Geoff you will realize that it’s more than just a business to him it’s a passion and that’s what made this more than just buying a car it was an experience and one you won’t forget. There are so many more reasons to use Fratelli Cars that I haven’t listed above as this would become a very long read.

All that’s left to say is thank you Geoff, keep up the good work and I’ll be back.

Cheers,

Connor Noble

Tomas Skvarcinskas - Purchased from Fratelli Cars - Audi A3

Dear Geoff, Thank you very much for a supreme car buying experience you have provided to us. We phoned you on Saturday morning, arrived to see the car and bought it a few hours later. We were allowed to examine the car for as long as we wanted (with a nice cuppa before taking it for a test drive). No pressure to buy. Car looked amazing and in a pristine condition. On the same day we drove away, came back two days later for an MOT and service which you kindly agreed to deliver. Whilst servicing our car - I was provided with a courtesy car. It was a very nice gesture of you to wash our car after the service! P.S. Geoff is a friendly, kind, funny and professional individual with excellent, exceptional customer service skills. If you are reading this testimony - you probably have found your dream car on his website. Do not hesitate to give him a ring and arrange a viewing. Geoff will dedicate his time to answer all you questions. His openness makes him stand out from other dealers. Geoff has got some amazing cars in his garage. I would definitely know where to come back when I'll need another car. Highly recommend to anyone.
Best Regards Tomas

Nikolas Antoniou - Purchased from Fratelli Cars - Audi TTRS

I was struggling to find a car to replace my GT-R with. It had to be AWD and accelerate nearly as quickly and be smaller dimensionally and that's where the Audi TTRS ticks all the boxes. I kept looking out for TTRS's but I could never find one in the right colour combination with the correct history that had been cared for. Then one turned up on my doorstep and I called Fratelli cars and spoke to Geoff. As others have described, Geoff customer service is second to none and nothing was too much trouble. The car was immaculately prepared and I could pretty much drive it anywhere I wanted to for as long as I wanted to and Geoff was happy to answer any questions. All in all an enjoyable purchasing experience, I would and have recommended to others.

Ian Hawking - Purchased from Fratelli Cars - Audi A4 S-Line

Geoff, what a star. I am overwhelmed with joy after purchasing my Audi A4 Avant from your company. I have been looking for a car with this Spec for quite sometime.The car is in fantastic condition with very low milage.You took care of everything making my 400 mile journey so pleasurabe and worth while, everything you promised you delivered.Many thanks Geoff, I look forward to maybe buying from you in the future.
Ian.

Kate Waters - Purchased from Fratelli Cars - Land Rover Defender 90

"Love the car, didn’t actually think a car could make me smile everytime I got in it! 

Purchased our Defender 90 from Geoff at Fratellis Cars over the Christmas period, couldn’t be happier. Easy sale, no hassle and our dream car. Definitely would recommend and would purchase a vehicle from Geoff again"

 

Kate 

Tony & Christina Bradford - Purchased from Fratelli Cars - Mercedes Benz GLC250

"We’d been looking for a Mercedes GLC250 for some time without much success. Either the mileage was too high or the spec was not what we were looking for.
Found your website and you had the exact car we were after. Made an appointment to view it and decided there and then that it was right for us. Car was immaculate apart from a tiny scuff on the alloy. Geoff was aware and stated that not only would this be corrected but all alloys would be refurbished to make sure they matched. This is indicative of how professional and thorough the company is.
Really glad we went there . Really nice guys and should we ever consider buying another car we would definitely go to see them first.
Tony & Chris

Deborah Gonzalez - Purchased from Fratelli Cars - Mercedes Benz SLK250

Fantastic customer service. We love the SKL we got from you! Thanks for getting it delivered to us on Christmas Eve! Made Christmas even more special xx

Tiffany Padley - Purchased from Fratelli Cars - Jaguar F-Pace

“We saw this car advertised and it looked too good to be true.  We then read the reviews of this company and thought again too good to be true. I then went to see the car we liked with my 6 year old daughter later on in the day with very little notice and got the warmest welcome by Geoff and immediately felt at ease and realised that the reviews were totally true.

 

I told Geoff that I loved the car, however, I wanted my husband to also come and have a look which was arranged for the following day.   My husband and I came over & felt like we were dealing with true friends. We part exchanged our old vehicle and was very happy with the offer they made & struck a deal immediately. I know for a fact we will deal with Fratelli cars again and have already recommended Geoff and James to our friends.  You will not find a more genuine, honest car dealer than these two in the country.

Thank you both for a wonderful experience. WOW........what a dream you were to deal with and Simon & I wish you both every success in your future business. As for the car we truly love it and smile every time we drive it.”

“We saw this car advertised and it looked too good to be true.  We then read the reviews of this company and thought again too good to be true. I then went to see the car we liked with my 6 year old daughter later on in the day with very little notice and got the warmest welcome by Geoff and immediately felt at ease and realised that the reviews were totally true.

 

I told Geoff that I loved the car, however, I wanted my husband to also come and have a look which was arranged for the following day.   My husband and I came over & felt like we were dealing with true friends. We part exchanged our old vehicle and was very happy with the offer they made & struck a deal immediately. I know for a fact we will deal with Fratelli cars again and have already recommended Geoff and James to our friends.  You will not find a more genuine, honest car dealer than these two in the country.

Thank you both for a wonderful experience. WOW........what a dream you were to deal with and Simon & I wish you both every success in your future business. As for the car we truly love it and smile every time we drive it.”

Thanks again

Tiffany

Kevin Si - Purchased from Fratelli Cars - BMW i8

Hi Geoff

 

Its been great living with the I8,it drives superb and comfortable for everyday use,also some fun for the weekends.

 

The experience with you guys are one of the best car purchase experience ever for me,friendly and helpful service.

Thanks again!

John Thornborrow - Purchased from Fratelli Cars - BMW M2

Fratelli cars.....Where to start? 

I could write page after page of great things about these two lads, Geoff and James and their car dealership. They way they go about their business is commendable. 

I was a reluctant seller of my Audi, but I had decided it was time for a slight lifestyle change, acquiring a new car was going to be a part of that change.The issue I had was finding the right car to make me part with mine and to find the right trader to do this. I have always been very wary and sceptical about car dealers, the way many of them conduct themselves and how they treat their potential customers is nearly always a turn off. However meeting Geoff & James partially changed this perception, they were brilliant. 

I decided to drive over to meet Geoff after we had chatted via email. I liked him instantly, he was welcoming, warm, honest and was straight talking, all of the things I admire in people. Being a retired soldier integrity and trust are everything to me, not once did I doubt Geoff. He put me at ease straight away. My doubts of selling my lovely car were lessened considerably. 

The M2 I went to view was absolutely lovely, it lived up to its advertisement and more. We took the car out for a test drive, it did not disappoint. I stayed for nearly 3 hours with Geoff, we had a good long chat and looked around their lovely stock of cars. Not once did he ask me to leave, as I said earlier I liked Geoff immensely from the outset. I asked him if he would be willing to give me a couple of days to think over my decision about selling my car. He was more than happy to oblige me. 

There was never any pressure on me to purchase a car from them. I finally decided to part with my car and buy the M2. 

I was fortunate enough to meet James as well on the day I purchased the car. Just like his brother he is another genuine lovely fella. These guys made me feel like I had known them for years, you don’t often get that in life when you meet people you have not previously known.The day of purchase was as relaxed and easy as anything, it was effortless.The car was prepared in an immaculate condition, the sale and transition of my old car could not of gone easier. The brothers are a credit to their profession, it’s refreshing to see such honesty, professionalism, passion, integrity, humility and warmth from people.

They really enjoy what they do and it shows in how they run their business. If I was asked would I buy again from these lads again? Then the answer would be an almighty yes. I can not recommend them highly enough. If you are looking at purchasing a high end car, with no pressure, no fuss, to feel welcomed and fell like that you actually matter then look no further than these two lovely lads at Fratteli cars, Geoff and James. 

A ‘tip top’ experience. Thank you guys, I am very grateful to you both and it was an immense pleasure meeting you.

Louise Card - Purchased from Fratelli Cars - Audi R8

To Geoff and James

 

I just want to say a massive thank you for going above and beyond. The R8 is amazing and I absolutely love it. The car is immaculate and the final detailing on it is superb. I really am living for the weekend. 

I have never met two more passionate car enthusiasts than you both before, from the minute I arrived and throughout the whole process you gave an unparalleled level of service. You are both so easy to get along with and to chat to, you know everything there is to know about all cars and the attention to detail is outstanding. It was two fun days of visiting and collecting...especially seeing James climb through the car window to get out of the tracsporter!

The service from you both was exceptional even after purchasing the car. 

You couldn’t have done more and nothing seemed too much, effortless is the word!

I will be definitely recommending Fratelli to family and friends looking for their special car. 

Thank you both so much! 

Louise 

Rob Sapsford - Purchased from Fratelli Cars - Porsche 911 (997) Turbo

A friend and myself recently purchased a 2007 Porsche 911 997 turbo from Geoff and James at Fratelli Cars. The car itself was in superb condition for its age and had been detailed very well by both brothers. We took it for a test drive and knew immediately we had to have it. Both Geoff and James are very passionate about selling top end cars and are very customer focused and genuine with it, what they said they would do they did. Made the whole process very easy and enjoyable. We’d defiantly buy from them again and recommend Fratelli Cars.

Still smiling when thinking about, talking about, driving  or just looking at the car. So glad we bought it.

Thanks again

Rob Sapsford

Jon Little - Purchased from Fratelli Cars - BMW M4

Geoff & James.... I cant thank you guys enough! The car is just something else.... I can’t stop driving it!! 

I found this car online having trawled the internet, BMW main dealers & a few iffy garages.... This M4 looked too good to be true, with almost everything I was looking for. I made contact with Geoff over the weekend & went to see the car on the Monday. The reception was great, I was made to feel like a real customer, unlike anything I’d experienced in a main dealership. The car was almost as I wanted, but I did request a few extras.... Can we have the wheels changed to a darker colour? ‘No problem’. Can we have a different rear diffuser added? ‘No problem’. Can we wrap the sideskirts? ‘No problem’. That kind of service is what separates these guys from the rest. Real, honest, genuine customer service! 

Geoff & James run this business the way all car sales should be run! They’ll even source you what you’re after if you’re struggling to find it. You won’t regret buying from Fratelli Cars. Even all of the documents are presented in a neat box.... these extra details really do go to show how much these guys love what they do! 

Also, a big shout to Reece, his detailing skills are superb! The car looked like it had never been driven! Well done Fratelli Cars, I look forward to seeing you in the near future.

Thanks again

Jon Little

Louis Solari - Purchased from Fratelli Cars - Audi S5

Dear Geoff & James,

 

I just wanted to drop you a line to say what a pleasure it was doing business with you. The car is outstanding and I couldn’t be happier.The detailing and presentation of the car was superb. Nothing seems to be too much trouble for you. I’ve never experienced this level of service before, when buying a car

My purchase was quite modest, when compared to some of the other cars you have in your showroom. However, I honestly felt I received the same level of service I would have, if I was buying a more expensive car

I’ve bought many cars over the years, from various dealerships……some good and some bad. You guys are right up there at the top. Without doubt, the best car buying experience I’ve ever had

I shall definitely be recommending you to family and friends and I’m sure I’ll be back for my next car, in the in the not too distant future

I look forward to seeing you both again soon

 

Best regards

 

Louis Solari

Cliff & Vicky Woolley - Purchased from Fratelli Cars - Mercedes Benz AMG C43

Hi Geoff
Firstly we love our car! after searching for a Mercedes C43 for some time we the came across Fratelli cars and so glad we did, Geoff is so enthusiastic about all his cars he is not the standard sales man, he made us feel that we had known him forever! we also got to meet his lovely wife Paula who made us endless cups of coffee, i cannot recommend Fratelli cars highly enough, everything was an easy transaction Geoff had all paperwork done for us all we had to do was collect, if we ever want to purchase a new car again this is the place we will be visiting again Also a thank you to Reece who had the car looking to perfection,

Thanks again Cliff and Vicky

Paul Harding - Purchased from Fratelli Cars - Audi R8

Just to say a huge thank you for a straight forward transaction, the car is amazing could not have asked for anything better.
It was a pleasure to deal with yourself and James and will recommend to anybody who want a performance car.

Thank you again!

 

Kind regards

Paul

Akhtar Aleem - Purchased from Fratelli Cars - Mercedes Benz C63

A big thank you to both Geoff and James!

I came across Fratelli Cars when I was looking for my next car. 

I really enjoyed chatting with both Geoff and James it was like meeting up with old friends even though we had never met before.  They are very friendly and passionate about their business and the beautiful cars they stock and prepare for their customers.

The C63 AMG which I purchased looked amazing from the first moment that I saw it. I could see a lot of time and effort had gone in to preparing and detailing the car. The whole buying experience was relaxed and effortless from start to finish.

I would not hesitate to recommend Fratelli Cars to anyone in the market for a new car. Especially if exceptional customer service is important to you!

Akhtar

Ash Patel - Purchased from Fratelli Cars - Mercedes Benz 220d

Hi Geoff & James,

 

"When I saw this 996 Turbo manual for sale, gleaming and looking so beautiful compared to all other cars of the same spec online, I contacted Geoff in a panic as I knew this was going to go quickly... I called him at 9am, we met at 10, an hour later and the car was sold. 

 

Both Geoff and James were a pleasure to deal with. They know their cars inside and out and love what they do. It’s great to see them smiling and sharing their passion with you - car people can talk cars all day long! The Turbo is immaculate, it really is a stunning example and the buying process was smoother than going into a dealership. I couldn’t recommend them enough, especially if you’re looking for that ‘special' car."

Thanks again

Ash

Ellie Stevenson - Purchased from Fratelli Cars - Jaguar F-Pace

Hi Geoff & James,

 

Thank you both so much for your service whilst I was buying my new Jaguar. I have never had a car buying experience that was so great and easy from start to finish, you are both so friendly and made me feel so welcome with no pressure at all. I absolutely love my new car it is like brand new and you made the whole experience seem so effortless. I am so happy and I will 100% recommend you to all of my friends and family and be back in touch in the future when I am ready to buy again. Thank you again

Ellie Stevenson

Julian Bond - Purchased from Fratelli Cars - Aston Martin Vantage Convertible

Hi Geoff & James,

 

Thank you so much for the wonderful service you have given me (and the car!).

 

It is beautifully prepared and is as close to showroom condition as one could dream of for a used vehicle.  Your obvious passion and love of all things automotive shone through from the first time we met, and I only  hope that I can be as good an owner of the car as you have been in preparing it.

 

I would absolutely recommend you to anyone looking to buy a preowned performance car.

 

With my very best regards,

 

Julian

Nigel Jarvis - Purchased from Fratelli Cars - BMW 640D Convertible

Hi Geoff and James

Just to say a big thank you for all your help and service on the purchase of my BMW 640D.

I saw the car on Autotrader and it looked too good to be true.  After visiting several other showrooms and meeting dubious characters I had my suspicions as to whether the car would be genuine.

On visiting you guys at your garage, my wife and I were immediately put at ease.  The immaculate presentation of the car – including the lawn effect striped carpet in the boot! all added to the desire to purchase the car.  You definitely must have put a fair few hours into detailing the car.

We had great fun talking to you guys and sharing laughs.  Pleasure to do business and perhaps we will be back again at some point in the future.

I’m always sceptical about reviews but these guys really are worth dealing with.

Many Thanks

Nigel and Christine Jarvis

Guy Hamilton - Purchased from Fratelli Cars - BMW D3 Alpina

Hi Geoff

 

Just a quick note to say thank you again for the way both you and James helped with the purchase of the Alpina D3 - It really was a pleasure dealing with fellow car enthusiasts and I really appreciated your attention to detail, I will definitely recommend Fratelli Cars to everyone that I know.


With best regards

Guy

Michael Bray - Purchased from Fratelli Cars - Audi R8 4.2 V8

Geoff and James,

 

Buying a car from you was a real pleasure; you are two genuine passionate guys who clearly want to give the buyer the experience you would want yourself. I enjoyed the banter and the genuine way you both treated me.

Thanks again

Michael Bray

Sophia & Zar - Purchased from Fratelli Cars - Jaguar F-Pace R-Sport

Dear Geoff and James,

 

Thank you so much!  We are thrilled with our new family car, Jaguar F Pace and truly grateful for the impeccable customer service you gave.  You made our experience of buying the car a pleasure, enjoyable, efficient and smooth.

 

The care and attention we received from you was a complete contrast to our recent experience whilst looking for a car with approved Jaguar dealers.  We had a horrendous experience at Stratstone Mayfair London a few weeks before meeting you.  In Stratstone we had to wait around for 4-5 hours in the showroom with our toddler and whilst I’m pregnant with no one attending to us despite having booked an appointment and being serious buyers.  Their customer service was awful and this is not what we expected or ever imagined from a high end location.  

 

In contrast, you made us feel welcomed, were attentive and it was evident that you really cared.  It’s so refreshing to see how passionate you are about cars and with the extra special customer care you gave, you genuinely stand out from other dealers.  Your world class customer care complements the prestigious, high performance cars you’re selling.

 

Our entire experience with you was thoroughly enjoyable and you made it easy and effortless.  From our initial phone enquires through to collecting the car was seamless.  Little touches and attention to details made all the difference.  For example, we really appreciated you accommodating us coming to view and test drive the car on a weekday evening after work.  You completing the road tax for us online before we left with the car was again an added help.  It was great to have the handover complete within 10-15 mins whilst our toddler napped in the car.  And I loved the bunch of flowers you had arranged as a surprise in the boot.

 

You’re clearly a close knit family with strong values and it shows because we felt you genuinely cared.  Even your after sales care and support with queries after we have purchased the car have not gone unnoticed.

 

I could go and and on praising you.  We have raved about you to family and friends and would not hesitate to recommend you.  Not forgetting that that car itself is immaculate!  Thank you once again for everything

Andrew Pinder - Purchased from Fratelli Cars - Mercedes Benz S63 AMG Coupe

Geoff/James

 

A note of thanks for your professional service during my recent purchase of the Mercedes S63 Coupe. 

The car was immaculate, and the ceramic coating certainly worth the small additional investment on my part. My friends cannot tell it is not a new car!

All the extended warranty documents are now complete. Thank you for arranging that with full explanation of all the options.

I wish you well with your business. You should be proud of the service and facilities you have established.

 

Regards, Andy Pinder

Tony Cuff - Purchased from Fratelli Cars - Mercedes Benz E220 SE

Hi Geoff & James

Just wanted to say a massive thank you for my Mercedes.

From the 1st time I stepped into your showroom it was as if I had know you for many years. The warm welcome from you both was great. You took time to make sure we understood all aspects about the car. My wife and I saw this is not just a business for you but a huge passion. The care and detail that goes into each vehicle is amazing.
Clare, the boys and myself are sure to have loads of fun in this sun with this beauty.
Thank you so much.

Tony

Christopher O'Sullivan - Purchased from Fratelli Cars - Mercedes Benz GLC250

I was looking for another car, I needed a family car so I looked on Autotrader and saw a lovely Mercedes GLC250 advertised with Fratelli Cars. I phoned them and arranged to view the car, so my family and me went to view the car the next day. My wife fell in love with the car as soon as she saw it. Geoff was great and made us feel very welcome, there was no rush with him. We had a nice coffee and done the deal there and then, and drove the car away the same day. I would like to thank Geoff for all his help, he is a great guy. Fratelli Cars will be the first place I look when looking for my next car. Thanks again.

 

Christopher O'Sullivan

Graham Clifton - Purchased from Fratelli Cars - BMW D4 Alpina

Geoff and James, who run Fratelli, are refreshingly passionate about the cars they sell and their desire to exceed customer expectations will make them many friends as well as customers. It was a genuinely enjoyable experience dealing with them and I’m very pleased with my Alpina D4. Never say that the old values have vanished. Find them at Fratelli Cars!

 

Graham Clifton

Josh Gilbert - Purchased from Fratelli Cars - Honda Civic Type R

Having had such a awful experience with a Honda main dealer, I decided to see a car at Fratelli. As soon as I arrived I realised that these guys know what they were doing. Lambos, Bentleys, Mercedes and of course my Honda, were sat in their show room in amazing condition. Geoff and James both made me feel welcome and were a joy to be around.

Brought the car without a hitch and the guys also sent though some spare alloy caps. James knows his way around a car and serviced it before I picked it up witch was great.

Overall, I now have a fantastic FK2, which looks and drives like a dream. I can’t thank Fratelli enough and am looking forward to the track days in the summer.

 

Thanks,

Josh.

Beverley Guinness - Purchased from Fratelli Cars - Mercedes GLC250

My daughter came across Fratelli cars while searching for a petrol Mercedes GLC250 for me on Autotrader. We arranged to meet Geoff at very short notice and found the almost new Mercedes in their showroom full of exotic classic cars.  We picked the car up a week later after a straightforward transaction - no paperwork glitches and a bouquet of flowers in the boot, then we had a comprehensive run through of the car’s controls and hi spec features. I drove away happily and remain delighted with the car.

 

Beverley Guinness

Peter Holbrook - Purchased from Fratelli Cars - Audi RSQ3

I have just picked up an RSQ3 from Fratelli Cars. I would be the first to say how pleasant the experience was from seeing the car to negotiating and eventually picking up the car. The two brothers are clearly interested in the cars they sell and they go the extra mile to ensure the customer is satisfied. I can thoroughly recommend them as an organisation and I'm sure you will not be disappointed.


Peter Holbrook

Theadora Montague - Purchased from Fratelli Cars - Porsche Boxster

Thank you Geoff and James for fabulous service and a no-pressure delivery of my wonderful Porsche. Fratelli Cars is a friendly yet professional business who spare no expense in ensuring the car you drive away wants for nothing. Having always wanted a Porsche, this was definitely the place to purchase it from.

Thanks again, Thea

Luke Foley - Purchased from Fratelli Cars - BMW M3 Competion

After the decision was made to purchase an M3 I stumbled across Geoff and James at Fratelli cars, after meeting them and viewing the car they had for sale the original plan to buy from a main dealer was out of the question. The obvious attention to detail and the warm no pressure approach was a breath of fresh air in today’s society. Fast forward a week and the car was collected with a new mot and a full tank of fuel ready to go. Thank you Geoff and James for a real experience it was an absolute pleasure.

Thanks again

Luke

Alan Rutter - Purchased from Fratelli Cars - Aston Martin DB9

Having lived close to their operation for several years, I didn’t even know they existed until I did an intensive search for the car of my dreams.  Fratelli Cars are a small group who deal specifically with high end and performance cars.  I had viewed many DB9’s over several months whilst looking for the Aston Martin DB9 with the specification I required and was not prepared to compromise.

Fratelli had exactly what I was looking for in immaculate condition, at a price I could afford and I was within an hour of their showroom.  The first call from Geoff, after leaving my contact details, was out of hours at 8pm in the evening and he was very forthcoming with all the information I required.  I set up a meeting the view the car with his brother James the following morning and was able to test drive and view all the relevant documentation.  A deal was struck and the car was promised to be ready for me the next day with new MoT and Registration plates.

A true family operation, Geoff and James in sales and marketing have an outstanding business model with their sister looking after the MoT and servicing side of the business at separate premises.  I would not hesitate to recommend them to family and friends and will use them again when required as they can source vehicles to order.

Thanks again.

Alan Rutter

Andrew Leaver - Purchased from Fratelli Cars - Audi R8

"This is now the second car I have purchased from Geoff and the stock just keeps getting better. The experience from start to finish (as always) was exceptional. I would certainly recommend and no doubt do business again in the near future. I'm also looking forward to the new additions from Fratelli inc. servicing and track days"
Thanks again Andrew Leaver

Colin Knights - Purchased from Fratelli Cars - Mercedes C63 AMG Edition 507

Hi, a big shout to James and Geoff the managing directors at Fratelli Cars.

They both went out of their way to help me purchase this superb AMG, not just a normal AMG but the 507 model. 1st James did a viewing on a really dull and damp Sat afternoon, made us coffee and made us feel very welcome, then we went out for a test drive. When back he just left us to have a think about it, no pressure at all. The truth is I wanted that car, we did the deal and i arranged to collect on a Sunday, this was not a problem to them. Geoff did all the paper work for me, making the whole transaction so easy.

Not just your ordinary car salesman by a long shot, they take great pride in their cars and they have some dream cars, and i've got mine now .

Thank you James and Geoff

Nadeem Ballam - Sold to Fratelli Cars - Audi R8

The process of selling my car from start to finish was effortless. 

 

From the first point of contact, I instantly ‘clicked’ with Geoff as we discussed cars and life. He discussed my options as a seller - which I already knew, but it was very honest of him to do so. I was offered a great price for my car and negotiations were handled like gentlemen, a mutual respect for each other without going back and forth.

 

TRUST & HONESTY were the biggest takeaways that I experienced with Geoff and James, they were happy to transfer me the agreed funds days before arriving to view the car. They came for collection without wasting time tyre kicking or even a test drive - the handover was butter smooth.

 

It is very rare to find people who are as trustworthy and genuine in the motor industry and I will definitely be contacting them when it comes to sourcing my next vehicle, I fully recommend Fratelli Cars.

 

Nadeem

Simon Snowdon - Purchased from Fratelli Cars - Seat Leon Cupra 280

I had been looking for a Seat Leon Cupra and came across Fratelli Cars on Auto Trader.  I contacted Geoff to enquire about the sale and I found him to be very open to answer any questions I had about the car. 

I had reservations about driving so far to buy a car that I'd only ever seen pictures of but I needn't have worried. Geoff and his brother, James, were super friendly and it turned out that they had given me very reliable information about the car and it really was exactly as they had described to the detail.

Although the car I bought wasn't their usual type of high end car deal, I felt like I still received the same high end customer care as I would have if I was buying a Lamborghini.


I had to drive for over 3 hours to get there and the same to get back, but it was worth it, not just to buy my new car but to enjoy an afternoon visiting their show room. Geoff and James are real car enthusiasts and were clearly as excited to show me the cars that they had as I was to see them!


Fratelli Cars deliver an excellent first rate customer service and I could not recommend them enough!

Simon Snowdon

Carl Ryan - Purchased from Fratelli Cars - BMW M240i

Fratelli Cars Is a fantastic bespoke little dealer who offer mid and high end sports and performance cars, I approached Fratelli Cars when I saw a BMW 240i that I was interested in on their website, I have to say I was a little unsettled buying such a new and expensive car from a small independent dealer. What I can say now, is I should not have been. Geoff and James are very thorough in their appraisal of a car, the car was exactly in the condition, if not better than described, they had obviously spent a great deal of time detailing the car before my arrival as it was truly immaculate, I was extremely pleased!

The complete buying process from Fratelli was a pleasure, Geoff and James are clearly passionate about cars and that really shines through in the way the cars are presented but also on a personal level, nothing was too much trouble, the personal touches were above those expected in a main dealer, this was most refreshing.

I wouldn’t hesitate to recommend Fratelli cars to anyone buying a car, Geoff and James are great guys and I look forward to seeing them again when they set up their corporate track day events."

 

Carl Ryan

Tony Cutlan - Purchased from Fratelli Cars - Porsche 911 (997) C4S

“The high-performance end of the pre-owned car market seems largely to consist of main dealers charging a fortune for their vehicles, haughty types only interested in you if you’re after the most expensive car in the showroom, and transparently ruthless sales people with wafer-thin customer service ethos that evaporates at the first hint of anything likely to affect them meeting their targets.  It’s not a nice place to go shopping at times.

 

Then there are Geoff and James of Fratelli, and they are very different.

 

We made an impromptu visit to see their stock, and one car in particular.  It turned out that particular vehicle was not the one for us, but among the others there was one which met our requirements precisely.  It took six weeks to finalise the deal and the logistics, over which Fratelli have been an absolute pleasure to work with.  I have felt constantly informed and updated, but never pestered or pressurised.  I have been introduced to contacts at finance companies as friends, who then went on to find a superb bespoke deal to suit my specific requirements.  Once the sale was agreed I have been sent pictures of my new purchase as it was finished and prepared for collection.  It has truly been a great customer service experience.

 

Every aspect of the transaction was conducted with complete professionalism, but also with an unmistakeable passion.  A passion for the vehicles themselves but also for matching the right vehicle to the right customer at the right price.

 

Fratelli is a young company that aims to be better than the others. From my experience I would say that they are on to something, and they are doing it right.  I have already asked them to put me in the diary for two years’ time, when I shall be looking for my next upgrade!”

 

All the very best,

 

Tony Cutlan

Derek Hale - Purchased from Fratelli Cars - Porsche 911 (997) C4S

I recently purchased a stunning Porsche C4S from Fratelli Cars. I just want to say what an absolute pleasure it was to deal with Geoff & James, two guys who are so passionate about the cars they sell.

They made my experience of buying from them so easy and I can definitely recommend Fratelli Cars. I hope to use them again in the future.

 

Thank you

Derek